Support Knowledge Base

For our users

• Guidelines for choosing a good password
• Guidelines for safe and secure use of our services

For IT professionals

• URLs and DNS entries
• Applying your own branding to the self-service portal
• IP Address Information
• Outbound E-mail configuration
• Using the GOV.UK Notify service to send correspondence
• Tenant isolation strategy
• Infrastructure monitoring
• Single sign-on using Azure AD

Integrations

• Importing and exporting data
• File transfers
• Providing updates to address data
• Integrating with the Capita Secure Card Portal

Security and Compliance

• Auditing
• High availability and disaster recovery
• Accessibility Frequently Asked Questions
• Security & Compliance Frequently Asked Questions
• Accessibility Statement
• GDPR compliance statement
• ISO 9001 certificate
• ISO 27001 certificate
• Cyber Essentials certificate
• Vulnerability reporting policy

Sustainability

• Net Zero Strategy document
• Carbon Footprint report 2023-2024
• Carbon Offset donations 2024